Find quick answers to common questions about bonuses, payments, and more
A casino bonus is a promotional offer that gives you extra funds or free spins to play with. Common types include welcome bonuses, reload bonuses, cashback, and free spins. Most bonuses come with wagering requirements that must be met before you can withdraw winnings.
The legality of crypto casinos depends on your jurisdiction. Many countries allow online gambling with cryptocurrency, while others restrict or prohibit it. Always check your local laws before playing. Licensed crypto casinos operate legally in jurisdictions where they hold valid gaming licenses.
Wagering requirements (also called playthrough or rollover) specify how many times you must bet the bonus amount before you can withdraw winnings. For example, a $100 bonus with 40x wagering requires $4,000 in total bets. Lower wagering requirements are better for players.
No, you cannot withdraw bonus money immediately. You must first meet the wagering requirements by playing eligible games. Once you complete the requirements, bonus funds convert to real money that can be withdrawn. Some bonuses also have maximum cashout limits.
A no deposit bonus is free money or free spins given without requiring a deposit. You simply register an account to claim it. These bonuses typically have lower amounts ($10-$50) and stricter terms, but they let you try a casino risk-free.
Bonuses can be cancelled for several reasons: exceeding maximum bet limits, playing restricted games, attempting to withdraw before meeting wagering requirements, having multiple accounts, or violating other terms and conditions. Always read the bonus terms carefully before claiming.
Crypto withdrawals are typically processed within 24 hours, often much faster. Once the casino approves your withdrawal, blockchain confirmation usually takes 10-30 minutes depending on the cryptocurrency and network congestion. Bitcoin can take longer during busy periods, while coins like Litecoin and Tron are usually faster.
Most crypto casinos don't charge deposit fees, but you'll pay blockchain network fees when sending from your wallet. These fees vary by cryptocurrency: Bitcoin fees can be $1-$10+, while Litecoin and Tron are usually under $1. Some casinos cover withdrawal fees for players.
Minimum deposits vary by casino and cryptocurrency, typically ranging from $10-$20. Some casinos have lower minimums for certain coins. Check the casino's cashier page for specific limits. Higher deposits often qualify for better bonus offers.
Most crypto casinos don't require verification (KYC) for small withdrawals, which is a major advantage. However, larger withdrawals or suspicious activity may trigger verification requests. You'll need to provide ID, proof of address, and possibly payment method verification. This process usually takes 24-48 hours.
No, having multiple accounts at the same casino is strictly prohibited and considered bonus abuse. Casinos use various methods to detect multiple accounts (IP address, device fingerprinting, payment methods). Violating this rule results in account closure and forfeiture of funds.
To close your account, contact customer support via live chat or email and request account closure. Withdraw any remaining balance first. For gambling problems, request self-exclusion instead, which prevents you from reopening the account for a set period.
If a game freezes, first try refreshing your browser or restarting the app. Your bet is recorded on the casino's servers, so you won't lose money. Check your game history to see the result. If the issue persists or you believe there was an error, contact customer support with the game round ID and timestamp.
Game access may be restricted due to: your location (geo-blocking), active bonus restrictions (some games don't contribute to wagering), software provider limitations, or your account status. Check the bonus terms if you have an active bonus, or contact support for clarification.
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